Welcome

I started San Francisco and New York-based Holistic Management Consulting in 1992 and I primarily offer expertise in employee, project and training management as well as talent acquisition.

Please review the content below in order to find out more about the services and expertise I offer. Additionally, feel free to contact me with any inquiries.

Talent Acquisition & HR Tuning

I offer recruiting services that focus on the ‘art’ of selecting ‘A’ level employees using a proven methodology that concentrates on finding those that will fit in to the culture of your existing organization as well as provide the skill set necessary. If you do not have an existing ‘culture’, I can help you foster and create one that will attract talent and prevent attrition.

Together we will analyze what roles and positions are actually required to increase productivity, through a process of understanding your organizations existing structure and future goals and requirements.

Some the questions we will answer together are:

• Why are we hiring someone and how will they fit?
• Do we understand the group dynamic that a prospective new employee will be entering?
• What Incentives should we be offering?
• How do we continue to keep existing employees content?

Project Management

After defining a clear set of deliverables within defined dates, I believe project Management requires task management *and* resource management in equal measures.

This blend will allow your team to realize your project’s goals effectively, on-time and include :

• A clear understanding of the ongoing project plan using a combination of software tools (Microsoft Project or BaseCamp) and effective meeting protocols and management.
• Complete project, budget, resource reporting at any interval in the project.

Client Services

I help companies, small and large alike, improve and re-envision their customer and client support departments by helping develop scripts, knowledge bases, training materials and perhaps most importantly, by delivering coaching to your staff that will provide them with the key skills necessary to communicate and satisfy customer and management expectations and goals whilst enjoying themselves. Together, we can help reinvent your Customer and Client Services Support Teams by concentrating on:

• Staffing
• Software tools
• Metrics, reporting and ROI
• Employee satisfaction and the development of a company culture that encourages and rewards 100% customer satisfaction.

Training Success Management

Together, we can bring order and results to your training efforts by realizing the following important points:

• Trainers Need Training Too
• Materials Always Matter
• The Classroom is Important
• Measuring Results are Critical
• Student satisfaction and knowledge retainment